Terms & Conditions

These Terms and Conditions (the “Terms”) govern your relationship with the operator of the online casino and betting services provided via the website suprboss.com as accessed through the project “Super Boss” (together, the “Site” and the “Services”). By creating an account or using the Services, you agree to be bound by these Terms. Effective date: 1 January 2026.

Definitions

For the purposes of these Terms:

Operator means AXO L.L.C., a limited liability company registered in Curaçao, with its registered and principal address at Abraham de Veerstraat 9, Curaçao, operating the Site under licence 8048/JAZ2020-013 issued by Antillephone N.V.
Site means the online platform available at https://suprboss.com and related URLs, as offered to users in the United Kingdom through the project “Super Boss”.
User or Player means any natural person who accesses the Site and/or opens an account for the purpose of using the Services.
Account means a personal, non-transferable account registered in the name of a User on the Site.
Services means online casino games, slots, table games, live casino, and any other gambling or betting services made available on the Site from time to time.
Game means any individual game or betting product offered on the Site.
Bet or Wager means any sum of money or equivalent value (including bonus funds) staked by a User on a Game or event offered on the Site.
Bonus means any promotional credit, free spins, cashback, or other benefit granted by the Operator which may be subject to specific terms, including wagering requirements and restrictions.
Wagering Requirement means the total value of bets that must be placed using a Bonus or associated winnings before that Bonus and/or winnings may be withdrawn.
KYC (Know Your Customer) means identity, age, and source-of-funds verification procedures carried out by the Operator.
Payment Method means any method accepted by the Operator for deposits and/or withdrawals, including cards, e-wallets, bank transfers, and cryptocurrencies.
Crypto or Cryptocurrency means a digital asset such as BTC, ETH, USDT, or LTC used for deposits and withdrawals where permitted.
Business Day means a day other than a Saturday, Sunday, or public holiday in Curaçao on which banks are generally open for business.
Suspicious Activity means conduct that may indicate fraud, money laundering, bonus abuse, collusion, or other breach of these Terms or applicable law.

Account Registration

Eligibility and Age Verification

Age requirement: You may only register and use an Account if you are at least 18 years old or the legal age of gambling in your country of residence, whichever is higher. Access by minors is strictly prohibited.
Jurisdictional responsibility: The Site is offered from Curaçao and is not licensed by the UK Gambling Commission. It is your responsibility to ensure that online gambling via offshore operators is lawful in your jurisdiction before registering.

Registration Process

Account creation: To open an Account you must complete the registration form on the Site, providing at a minimum your full name, date of birth, country of residence, email address, and, where requested, mobile number and residential address.
Email verification: The Operator may require you to verify your email address by clicking a confirmation link or entering a code sent to you. Failure to complete verification may result in limited functionality or closure of your Account.
Single account: You may hold only one Account on the Site. Multiple or duplicate accounts, including those created using different email addresses or devices, may be closed and balances confiscated where fraud or abuse is identified.

KYC and Ongoing Verification

Identification documents: The Operator may require you to submit KYC documents, such as a passport or ID card, proof of address, and evidence of payment method ownership, before allowing deposits, gameplay, or withdrawals.
Enhanced checks: For higher-value activity or withdrawals (for example, typically those above £500 equivalent), additional documents or source-of-funds information may be required. This may extend withdrawal processing times by approximately 5 - 7 Business Days after all documents are approved.
Verification outcomes: If you fail to provide accurate, complete, and legible documents, the Operator may suspend your Account, withhold withdrawals, and, where required by law or the licence, retain or refund funds.

User Obligations

Accuracy of information: You must provide true, complete, and up-to-date information when registering and promptly update any changes. Use of false identities or third-party details is prohibited.
Security of credentials: You are responsible for keeping your login details and passwords confidential and for all activity on your Account. You must notify the Operator immediately if you suspect any unauthorised access.
Personal use only: Accounts are strictly for personal, non-commercial use and may not be used on behalf of or for the benefit of third parties.

Betting & Gameplay Rules

Placing Bets

Minimum and maximum stakes: Each Game has its own minimum and maximum bet limits, which are displayed within the relevant Game interface. You agree not to place bets outside these limits; attempts to do so may be rejected.
Bet confirmation: A bet is accepted only when it is recorded on the Operator's servers and appears in your betting history or Game transaction log. If there is a discrepancy between your device and the Operator's records, the latter shall prevail.
Irreversibility: Once a bet has been accepted and gameplay has commenced, it cannot ordinarily be cancelled or modified by you. Any exception is at the Operator's sole discretion and subject to technical feasibility.

Gameplay Conduct and Fair Use

Prohibited behaviour: You must not engage in abusive, threatening, or discriminatory behaviour in chats, live casino environments, or when communicating with staff or other players. Harassment, hate speech, or publication of personal data of others is strictly forbidden.
Fair play: You must not use bots, automated systems, collusion, or any device, method, or software that gives you an unfair advantage or manipulates Games or outcomes. The Operator may void bets and close Accounts where such behaviour is detected.
Live casino etiquette: In live casino Games, you must follow all instructions provided by the dealer and the Game rules. Disruptive behaviour, spamming, or advertising other services in chat may result in chat restrictions or Account suspension.

Errors, Malfunctions and Game Outcomes

Technical errors: In the event of a technical failure, interruption, or malfunction of a Game or the underlying software, all bets and payouts affected by the error may be declared void. Where possible, balances will be restored to their state immediately prior to the error.
RNG and provider rules: Game outcomes are determined by certified random number generators (“RNGs”) and/or live game providers. The Game rules and provider terms, as presented within each Game, form part of these Terms and govern the determination of outcomes.
Result corrections: If a Game or payout is settled incorrectly due to human or technical error, the Operator may correct the settlement, reclaim overpaid amounts from your Account, or adjust your balance accordingly.

Bonus Terms

Bonus Eligibility and Activation

Promotional offers: From time to time, the Operator may offer welcome bonuses, reload bonuses, free spins, cashback, tournaments, or other promotions to Users of Super Boss, subject to these Terms and any specific promotional rules.
Activation conditions: Bonuses may require a qualifying deposit, a specific promo code, or opt-in via the Site. The conditions for each Bonus, including eligibility, maximum bonus amount, and contribution percentages, will be stated in the relevant offer.
One bonus at a time: Unless expressly stated otherwise, only one active Bonus (including free spins or cashback) may apply to your Account at any given time. Bonuses cannot generally be combined or stacked.

Wagering Requirements and Timeframes

Wagering obligations: Bonus funds and winnings derived from Bonuses are subject to wagering requirements, which will be specified in the relevant promotion (for example, a 35x wagering requirement on the bonus amount). Until such requirements are met, associated funds may be locked for withdrawal.
Time limits: Bonuses and wagering requirements must usually be completed within a specified period from the time of credit (for example, 7 - 30 days, as stated in the promotion). If the timeframe expires, any remaining Bonus funds and associated winnings may be forfeited.
Stake limitations: Certain maximum bet limits may apply while wagering a Bonus (for example, a maximum of £5 equivalent per spin or game round). Exceeding such limits may result in confiscation of the Bonus and related winnings.

Restricted Games and Bonus Abuse

Restricted content: Some Games may be excluded from Bonus wagering or may contribute at a reduced rate (for example, low-risk roulette bets or certain table games). Any such restrictions will be indicated in the Bonus terms; wagering on excluded Games may not count towards requirements.
Prohibited strategies: Bonus abuse, including but not limited to low-risk betting, hedging bets on opposite outcomes, or delaying bonus rounds, is prohibited. The Operator may void bonuses, cancel winnings, and close Accounts where abuse is suspected.
Country and user restrictions: The Operator may, at its discretion, restrict specific Bonuses to certain countries, users, or segments, or withdraw an offer at any time, provided that this does not affect Bonuses already accepted on stated terms.

Cancellation and Forfeiture

Voluntary cancellation: You may request the cancellation of an active Bonus, in which case the Bonus balance and any winnings derived from it may be removed, while your real-money balance remains available.
Breach-related forfeiture: If you breach these Terms or the specific rules of a promotion, the Operator may remove Bonuses and any associated winnings from your Account and, in serious cases, suspend or close your Account.

Payments & Withdrawals

Deposit Methods and Limits

Available methods: Deposit options may include Visa/Mastercard, certain e-wallets such as Skrill/Neteller, and cryptocurrencies including BTC, ETH, USDT, and LTC. Availability varies by country and time and is displayed in your cashier section.
Offshore and UK banking risk: Because the Site is operated offshore and is not licensed by the UK Gambling Commission, UK banks and card issuers may block or decline transactions to and from the Operator. Card deposits may therefore fail or be reversed, and success rates may change over time.
Minimum deposit: Unless otherwise specified, the minimum deposit per transaction is £10 or the equivalent in another currency. The Operator may set higher limits for certain Payment Methods.

Withdrawal Methods, Limits and Processing

Withdrawal options: Withdrawals are generally processed via the same Payment Method used for deposit where possible. For Users of Super Boss, Crypto (such as BTC, ETH, USDT, LTC) is typically the fastest and most reliable method. Bank transfers may be available but can be slow and subject to higher fees.
Withdrawal limits: Unless otherwise stated, standard withdrawal limits are £2,000 per day, £5,000 per week, and £20,000 per calendar month (or currency equivalents), based on policy information as of January 2025. The Operator may adjust these limits, particularly for VIP players or for security reasons.
Processing times: The Operator endeavours to review withdrawal requests within a reasonable timeframe. Crypto withdrawals are usually processed faster once KYC is complete, while bank transfers may take significantly longer. Additional verification or AML checks may extend processing by approximately 5 - 7 Business Days.

Fees, Chargebacks and Currency

Fees: The Operator may apply reasonable fees for specific Payment Methods (particularly certain bank transfers or crypto network fees). Any such fees will ordinarily be displayed in the cashier or deducted from the amount paid out.
Chargebacks and reversals: If a deposit is charged back, reversed, or otherwise cancelled, the Operator may deduct the relevant amount from your balance, void any associated winnings, and recover any negative balance arising from the chargeback.
Currency and exchange: Your Account may be maintained in a base currency, while deposits and withdrawals in other currencies may be subject to exchange rates and third-party conversion fees beyond the Operator's control.

Funds Management and Risk

Segregation and security: While the Operator endeavours to manage player funds responsibly, it is not subject to UK client money rules or UKGC-specific fund segregation requirements. In the event of insolvency or regulatory action, recovery of funds may be limited.
Balance management advisory: Given the offshore and grey-market nature of the Services and the possibility of payment blocking or domain access restrictions by UK authorities or ISPs, you should avoid maintaining large balances on the Site and consider withdrawing surplus funds regularly.
Refunds: Refunds of deposits and bets are provided only in specific circumstances, such as technical errors or legal obligations. Bonus funds are not refundable as cash. Any refund is at the Operator's reasonable discretion and subject to AML and fraud checks.

Limitation of Liability

Operator's Obligations

Service provision: The Operator uses reasonable skill and care to provide the Services, maintain accurate Game results, and ensure that Games operate in accordance with their rules and applicable licensing requirements in Curaçao.
Accuracy of information: The Operator endeavours to ensure that information displayed on the Site (including odds, Game rules, and promotions) is accurate, but occasional errors may occur. In such cases, the Operator may correct errors and adjust affected bets or balances.

Exclusions and Limitations

No UK regulatory protection: The Operator is not licensed by the UK Gambling Commission and is not a participant in GamStop, IBAS, or other UK dispute or self-exclusion schemes. UK Users do not benefit from UKGC regulatory protections when using the Site.
Technical issues: The Operator is not liable for any loss or damage arising from technical failures, network interruptions, device malfunctions, lag, or failures of third-party providers (including payment processors and ISPs), provided that it has taken reasonable measures within its control.
Indirect losses: To the fullest extent permitted by applicable law, the Operator shall not be liable for any indirect, consequential, or special loss, including loss of profits, business, data, or opportunity, whether based in contract, tort, or otherwise.

Maximum Liability

Cap on liability: Subject to any non-excludable rights you may have under mandatory consumer protection laws, the Operator's total aggregate liability to you in respect of any claim arising out of or in connection with the Services shall not exceed the higher of (i) the net amount of your relevant Bet or series of Bets giving rise to the claim, or (ii) the total amount of deposits you have made into your Account in the six months immediately preceding the event giving rise to the claim, up to a reasonable maximum.
Statutory rights: Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Self-responsibility: You acknowledge that you use the Services at your own risk and that online gambling presents a risk of losing money. You should play responsibly and only with funds you can afford to lose.

Intellectual Property Rights

Ownership

Site content: All content on the Site, including text, graphics, logos, icons, images, audio, video, software, and underlying source code, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
Branding: The “Super Boss” brand and related marks used on suprboss.com in connection with Super Boss are trade names and/or trademarks of the Operator or its licensors and may not be used without prior written consent.

Permitted Use and Restrictions

Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Services for lawful gambling and entertainment purposes only, in accordance with these Terms.
Prohibited acts: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, or otherwise exploit any part of the Site or its software except as expressly permitted by law.
Third-party content: Games and software provided by third-party suppliers remain the property of those suppliers, and any use is strictly limited to accessing the Services via the Site.

Privacy & Data Protection

Processing of Personal Data

Privacy policy: The Operator processes personal data in accordance with its Privacy Policy, which forms part of these Terms and is available at https://suprboss.com/en-gb/info/terms-and-conditions and/or other dedicated privacy pages on the Site.
Compliance: The Operator endeavours to respect applicable data protection laws, including (where relevant) the EU/UK General Data Protection Regulation, while operating from Curaçao. Certain rights and remedies may therefore differ from those available under UK-regulated gambling operators.
Use of data: Your data may be used for account administration, KYC/AML checks, prevention of fraud, responsible gambling measures, marketing (where permitted), and compliance with legal obligations.

Security and Retention

Security measures: Reasonable technical and organisational measures are used to protect your personal data against unauthorised access, alteration, or loss. However, no system is completely secure, and the Operator cannot guarantee absolute security.
Retention: Personal data is retained for as long as necessary for the purposes for which it was collected and to comply with legal and regulatory obligations, including anti-money laundering requirements and applicable licence conditions.

Changes to Terms

Amendment and Notification

Right to update: The Operator may amend these Terms, including Bonus rules and payment policies, from time to time to reflect changes in law, regulatory guidance, technical requirements, or business needs.
Notice of changes: Where changes are material, the Operator will take reasonable steps to notify Users, such as by posting a notice on the Site, displaying an in-account banner, or sending an email to the address registered to your Account.
Effective date: Unless otherwise stated, changes will take effect on the date specified in the notice. Continued use of the Services after that date constitutes acceptance of the updated Terms.

Your Options in Case of Disagreement

Review obligation: It is your responsibility to review the Terms regularly. If you do not agree with any updated Terms, you must cease using the Services and may request closure of your Account.
Settlement of outstanding bets: In the event of termination following a change in Terms, any valid unsettled bets placed prior to the effective date of the change will be handled in accordance with the previous Terms, to the extent reasonably practicable.

Termination & Suspension

Operator's Right to Suspend or Terminate

Grounds for action: The Operator may suspend or close your Account, withhold or void bets, or restrict access to the Services if it reasonably suspects or identifies (i) breach of these Terms, (ii) provision of false information, (iii) fraud, money laundering, or other criminal activity, (iv) bonus abuse, (v) chargebacks, or (vi) any other conduct that may compromise the integrity of the Services.
Legal and regulatory obligations: The Operator may suspend or close Accounts where required by law, a court order, or regulatory or licensing authorities in Curaçao or other relevant jurisdictions.

User-Initiated Closure and Self-Exclusion

Voluntary closure: You may request the closure of your Account at any time by using the tools available on the Site or by contacting customer support through the channels published on suprboss.com. Any remaining real-money balance (excluding Bonuses) will be paid to you, subject to KYC and AML checks.
Self-exclusion: The Site may offer internal self-exclusion or cooling-off tools described at https://suprboss.com/en-gb/info/responsible-gaming. As the Operator is not part of GamStop, exclusions on the Site do not automatically apply to other gambling operators and vice versa.

Effect of Termination

Bets and balances: On termination, outstanding valid bets placed before the date of termination may be settled, and any undisputed real-money balance (excluding Bonuses and funds subject to investigation) will be returned via an appropriate Payment Method, subject to verification.
Forfeiture: Where termination is due to fraud, money laundering, serious breach, or other unlawful conduct, the Operator may be obliged or entitled to withhold or confiscate funds in accordance with applicable law and licensing obligations.
Data retention: Termination of your Account does not automatically mean deletion of all personal data; such data may be retained as required for legal, regulatory, and anti-money laundering purposes.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms and your use of the Services are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence and cannot be excluded by agreement.
Regulatory framework: The Operator is licensed in Curaçao under Master Licence 8048/JAZ2020-013 issued by Antillephone N.V. The Site is not licensed by the UK Gambling Commission, and UK gambling regulatory rules do not apply to the Operator.

Dispute Resolution

Internal complaints: If you have a complaint, you should first contact the Operator's customer support using the contact channels listed on the Site, providing full details and supporting evidence. The Operator will investigate and respond within a reasonable timeframe.
Escalation: If you are dissatisfied with the outcome of an internal complaint, you may, where applicable, escalate the matter to the Curaçao licensing authority. Information about the licence and available complaint channels can be accessed via the validator at https://validator.antillephone.com/validate?domain=superboss.com.
Court jurisdiction: Subject to any applicable mandatory consumer law giving you the right to bring proceedings in your local courts, any dispute arising out of or in connection with these Terms shall be subject to the exclusive or, where relevant, non-exclusive jurisdiction of the competent courts of Curaçao.

Contact Information

General and Support Contacts

Website: The primary point of contact for Users of Super Boss is the Site at https://suprboss.com, including the help, FAQ, and responsible gaming pages.
Support channels: Customer support is available through the contact and support tools made available from time to time on the Site (such as in-account messaging, helpdesk forms, or live chat where provided). As specific phone numbers and email addresses may change, you should always refer to the latest contact details published within your account area.

Legal and Postal Address

Registered/Legal address of Operator: AXO L.L.C., Abraham de Veerstraat 9, Curaçao.
Mailing address: Any formal legal notices relating to these Terms should be sent in writing to AXO L.L.C., Abraham de Veerstraat 9, Curaçao, or via any dedicated legal contact channel indicated on the Site at the time of sending.

By registering an Account and/or using the Services provided via suprboss.com under the project Super Boss, you confirm that you have read, understood, and agreed to be bound by these Terms as updated from time to time.